An Air India flight bound for Delhi had to turn back to Chicago on March 5 after experiencing severe lavatory malfunctions mid-flight. The Boeing 777-300ER, carrying approximately 300 passengers, was forced to return when most of its 12 onboard toilets became inoperative while flying over Greenland.
Cause of the Lavatory Failure
Reports indicate that foreign objects, including fabric and plastic waste, were improperly disposed of in the aircraft’s lavatory system, causing a significant clog. Images from the investigation show blankets, clothing, and polythene bags being removed from the plumbing, which ultimately led to the malfunction.
Air India’s Official Statement
Following the incident, Air India released a statement confirming that an internal investigation revealed rags, plastic materials, and other debris had blocked the lavatory system, rendering the toilets unusable.
“We deeply regret the inconvenience caused to our passengers. However, ensuring their safety and comfort remained our top priority. The flight departed on time at 16:48 UTC, and about one hour and 45 minutes into the journey, the crew noticed problems with several lavatories in both Business and Economy Class. Eventually, eight out of twelve toilets became non-functional,” the airline stated.
Decision to Turn Back to Chicago
As the aircraft was over the Atlantic Ocean, alternative landing options in Europe were evaluated. However, due to nighttime operational restrictions at several European airports, the airline ultimately decided to return to Chicago to ensure passenger safety and comfort.
“The decision was made with passengers’ well-being in mind,” Air India added. Upon landing, affected travelers were provided with hotel accommodations and rebooking assistance to ensure minimal disruption to their journeys.
Similar Incidents in the Past
Air India also acknowledged previous instances of lavatory misuse, where maintenance teams discovered items like diapers, innerwear, and blankets flushed down the system.
“We strongly urge passengers to use lavatories as intended to prevent avoidable disruptions and inconvenience to fellow travelers,” the airline emphasized.
Passengers impacted by the unexpected diversion were later rebooked on alternative flights to continue their journeys.
